Overview
Our refund and return policy lasts 7 days. If 7 days have passed since your purchase, we may not be able to offer a return, replacement, or refund.
To be eligible for a return, your perfume must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Perfumes that have been opened or used generally cannot be returned due to a change in fragrance preference. Products that arrive damaged, defective, incorrect, or different from what was ordered may be eligible for a replacement or refund.
Perfume products that have been opened or used.
- Opened or used perfumes returned due to a change in fragrance preference.
- Products damaged after delivery due to improper handling or misuse.
- Some health and personal care items
To complete your return or replacement request, we require your order number or valid proof of purchase.
Please contact our customer support team before sending any product back.
There are certain situations where a return, replacement, or refund may not be approved:
- Perfume with obvious signs of use or damage.
- Any product that is not in its original condition due to reasons not caused by us.
- Any product returned without its original packaging where required.
- Any return request made more than 7 days after delivery.
Refunds
Once your return is received and inspected, we will notify you whether your refund or replacement request has been approved or rejected.
If your refund is approved, the amount will be processed to your original payment method within the applicable processing time.
Late or missing refunds
If you haven’t received your refund yet, please first check your bank account or payment method.
If the refund is not showing, please allow some additional time for your payment provider to process the transaction.
If you still have not received your refund after the applicable processing time, please contact your bank or payment provider.
If you have completed these steps and still have not received your refund, please contact our customer support team with your order number.
Sale items
Sale and discounted items may be eligible for a refund or replacement only where the return conditions mentioned in this policy are met.
Exchanges
We only replace products that arrive damaged, defective, or incorrect. If you need an exchange, please contact our customer support team with your order number and details of the issue. We will guide you through the exchange process.
Gifts
If your order was purchased as a gift and is eligible for a return or replacement, the applicable refund or resolution will be provided according to our return policy.
If the gift was purchased and shipped directly to the recipient, please provide the original order number so that we can verify the purchase and assist with the request.
Shipping returns
If a return is approved, our customer support team will provide you with the return instructions and the applicable return address.
For products returned because of a change in preference or other reasons not caused by us, return shipping costs may be the responsibility of the customer. For damaged, defective, or incorrect products, we will provide the appropriate resolution.
Once the returned product is received and inspected, the replacement or refund will be processed according to the applicable return conditions.
We recommend using a trackable shipping service when returning a product. Please keep your shipping receipt and tracking details until your return has been successfully processed.
Need help?
Contact us at support@frager-in for questions related to refunds and returns.